Who operates this website
This website is operated by Lancing Ltd, Unit 5A Jefferson Way, Thame, Oxfordshire, OX9 3SZ, United Kingdom. Privacy enquiries can be sent to sales@lancinguk.com.
Information you choose to send
When you contact us by telephone, email or the enquiry form, we may receive your name, company, contact details, project information, component photographs, dimensions and any other information you include. The enquiry form sends the details you enter to Lancing Ltd by email through the website server; it does not create a customer account or marketing profile.
How information is used
Enquiry information may be used to respond, assess machinery requirements, prepare proposals, arrange sample testing, manage a project, provide support and keep appropriate business records. We use information only for relevant business and legal purposes.
Website technical data
The website contains no analytics or advertising pixels. The hosting provider may record standard server logs such as IP address, requested page, time, browser and referrer. The enquiry form also uses short-term IP-based rate limits, hidden form fields and submission timing to reduce spam and abuse.
Product photography and video
Product photographs are loaded from Lancing-managed machinery websites, with local backup copies available if an external image cannot load. The YouTube player is requested only after a visitor presses play; YouTube then applies its own privacy and cookie arrangements.
Sharing and retention
Information may be shared with relevant equipment manufacturers, logistics providers, installers or professional advisers where necessary for the enquiry or project. Records are retained only as long as reasonably required for business, support, warranty, legal or regulatory purposes.
Your rights
Depending on the applicable law, you may have rights to request access, correction, deletion, restriction, objection or portability of personal information and to complain to the relevant supervisory authority. Contact us first so we can review the request.
Security and updates
Reasonable organisational and technical measures are used for the website and business systems. Spam-control records are kept only as long as needed to protect the form. This notice may be updated when the website, hosting or processing arrangements change.